EclipseCrossword uses a Windows feature called Windows Installer to set itself up on your computer. If you run into problems installing EclipseCrossword, our support staff might ask you to enable a diagnostic logging feature and send us the results so that we can figure out what's going wrong.
These instructions aren't relevant if you've installed EclipseCrossword from the Windows Store.
To get started, download the full install package for EclipseCrossword here:
|EclipseCrossword full install package|
This is the same file that the normal setup procedure will download and install for you. For this process, we want to download it manually. Save that file somewhere you can easily find it later, such as the desktop or your Documents folder.
Now we'll put Windows Installer into a special diagnostic logging mode while we install EclipseCrossword.
msiexec /l C:\InstallLog.log /i
msiexec /l C:\InstallLog.log /i "C:\Users\your name\Desktop\Install EclipseCrossword.msi"
Tip: If you prefer to save the log file to a different
location than your C drive, type a different location after
Add quotation marks if the location name has any spaces in it.
Once you're done, press Enter or click OK. Continue with the EclipseCrossword installation as usual.
|The Run dialog.|
Now you can send the logging file to our support staff. When you reply to our email, attach a file (just as you would a picture or a Word document). Unless you chose a different location than suggested, the logging file is named "InstallLog" and is on your C drive. Once we have a copy of that install log, hopefully we'll be able to determine what is causing Windows to fail to install EclipseCrossword.
|Return to the help center.|
|I want to contact Green Eclipse for personal support.|
Keywords: EclipseCrossword failed to install and I need help enabling MSI logging to discover what went wrong